Xentral Costs & Pricing 2026 - The Complete Guide

TL;DR - Xentral Costs at a Glance

*Including setup and onboarding. ROI typically achieved within 6–12 months.

The 3 most important takeaways:

1. Total costs = 1.5–2x license costs (including setup & training)
2. Starter is sufficient for 95% of e-commerce SMEs - don't over-provision
3. Unlimited users included in all plans

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You're considering Xentral and asking yourself: What does it actually cost?

The answer is - as with most ERP systems - not straightforward. There are various plans, add-on modules, onboarding costs, and partner services. On top of that come indirect costs such as training time, data cleansing, and potential productivity losses during the transition.

In my work as a Xentral consultant, I repeatedly see companies underestimate the total cost of an ERP implementation. The monthly license fee is just the tip of the iceberg. You can find the current official prices on the Xentral pricing page. Anyone who only looks at the plan price will be caught off guard at the latest when the first add-on module comes up or the question "Who's actually going to set this up?" arises.

That's why I wrote this comprehensive guide. It's based on my experience from over 50 Xentral projects and gives you a realistic picture of what Xentral truly costs - without surprises.

In this guide you'll learn:

• The current Xentral prices (as of January 2026)
• What's included in each plan - and what isn't
• The true total cost of ownership (TCO) of a Xentral implementation
• How to calculate the ROI of your ERP investment
• Which hidden costs are often overlooked
• Which plan is really right for whom
• How to save money smartly during implementation

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Why ERP Costs Are So Difficult to Calculate

Before we dive into the numbers, let me briefly explain why the question "What does Xentral cost?" doesn't have a simple answer.

An ERP system is not software you install and immediately use. It's more like buying a house: the purchase price matters, but ancillary costs, renovation, and ongoing maintenance make up a significant portion of the total cost.

With Xentral, costs consist of several components:

Direct costs that you pay to Xentral: license fees, add-on modules, potential overage charges for exceeding order volumes.

Implementation costs, one-time during rollout: onboarding, setup, data migration, training.

Indirect costs, which are often forgotten: time spent getting up to speed, temporary productivity losses, internal resources for the project.

Ongoing costs, after go-live: maintenance, support, updates, further development.

Only when you factor in all of these elements do you get a realistic picture. And that's exactly what I deliver in this article.

Expert insight: "The true costs of a Xentral implementation are typically 1.5 to 2 times the pure license costs. Anyone who only looks at the plan price underestimates the investment." — Fabian, XentralExperte.at

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What Does Xentral Cost Per Month?

Xentral offers a volume-based pricing model. This means: the more your business grows and the more features you need, the higher the price. This may sound off-putting at first, but it has one decisive advantage: you only pay for what you actually need.

Unlike many competitors, Xentral includes unlimited users in all plans. This is an enormous advantage as your team grows. With other providers, each additional user quickly costs €50–100 per month extra. With a 10-person team, that's a saving of €500–1,500 - every single month.

Launch - from €99/month

The Launch plan is Xentral's answer to the question: "Can startups also afford a professional ERP?" The answer is yes - with limitations.

Who is Launch designed for?

The plan targets startups and small businesses that are just getting started and don't yet have complex processes. If you have annual revenue below €500,000 and process fewer than 1,200 orders per month, Launch can be a good entry point.

What do you get?

The Launch plan includes basic inventory management: product management, customer master data, order processing, and basic warehouse management. You can create up to 1,000 products and connect one shop or marketplace. Support is provided by email.

The catches:

First: Onboarding is mandatory and costs a one-time fee of €1,990. This puts the low monthly price in a very different light. Second: The contract term is 24 months. And third: Important features such as Xentral Flows (automation) are not included.

Cost example Launch:

• Monthly license: €99
• Onboarding (one-time): €1,990
• Year 1 total: €3,178
• Year 2 total: €1,188

My take: The Launch plan sounds tempting, but the combination of mandatory onboarding and a 24-month commitment makes it worthwhile only for true startups who are confident they want to stay with Xentral. For most businesses, going straight to Starter is the better choice.

Practical tip: "95% of my clients start with the Starter plan. The Launch plan only makes sense if you're certain you'll stay below €500k in revenue and accept the 24-month commitment." — Fabian, XentralExperte.at

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Who Is Starter Right For?

The Starter plan is the sweet spot for most small and medium-sized e-commerce businesses. It offers enough functionality for professional operations without breaking the budget.

Who is Starter designed for?

If you're a growing SME with €500,000 to €2 million in revenue, operating 1–3 sales channels and looking to professionalise your processes, Starter is exactly right. Businesses switching from Billbee or similar entry-level tools also typically land here.

What do you get?

In addition to everything in the Launch plan, you get more included orders (500/month), can manage up to 5,000 products, and have access to advanced workflows. The integration options are broader, and you get better support.

Pricing:

The difference between monthly and annual payment is noticeable: €349 with annual billing versus €389 with monthly billing. That's €480 in savings per year - enough for a few hours of consulting.

Cost example Starter (with partner setup):

• Monthly license: €349 (annual billing)
• Setup by partner: approx. €3,000–5,000 (one-time)
• Year 1 total: €7,188–9,188
• From Year 2: €4,188/year

My take: Starter is the right choice for most of my clients. It offers everything needed for professional e-commerce without paying for features you don't (yet) need. Many stay on Starter for 2–3 years before upgrading to Business.

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Business - €649–719/month

The Business plan is Xentral's bestseller - and for good reason. It's the point where Xentral really shows its strength: automation with Flows.

Who is Business designed for?

Mid-market businesses with €2–10 million in revenue, multiple sales channels (shop + Amazon + eBay + B2B), and a desire for automation. If you find yourself spending too much time on repetitive tasks, Business is your plan.

What do you get?

The decisive difference from Starter is access to Xentral Flows. This allows you to create if-then rules: "If an order is paid, then automatically approve it and create a shipping label." This saves several minutes of manual work per order.

You also get more included orders, can manage up to 10,000 products, have access to advanced financial features, and enjoy priority support with faster response times.

The automation calculation:

Suppose you process 500 orders per month and save 3 minutes per order through Flows. That's 25 hours saved per month. At an internal hourly rate of €25, that's a value of €625 - practically covering the difference to the Starter plan.

Cost example Business:

• Monthly license: €649 (annual billing)
• Setup including Flows: approx. €5,000–8,000 (one-time)
• Year 1 total: €12,788–15,788
• From Year 2: €7,788/year

My take: If you process more than 300 orders per month, the Flows almost pay for themselves. Business is the plan for companies that want to use Xentral as a strategic scaling tool - not just as a better spreadsheet.

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Pro - €849–939/month

The Pro plan is Xentral's premium offering for businesses with specific requirements. It's not an "everything is better" plan, but contains specific features that not everyone needs.

Who is Pro designed for?

Businesses with a B2B focus (dunning, SEPA direct debit), manufacturing operations (advanced bills of materials, production orders), or complex organisational structures (cost centres). Also those who need maximum flexibility in integrations and customisations.

What do you get additionally?

In addition to everything in Business: advanced dunning with multi-stage reminder cycles, SEPA direct debit collection, cost centres for detailed controlling, extended production features, and all premium features that Xentral develops.

Cost example Pro:

• Monthly license: €849 (annual billing)
• Setup (complex): approx. €8,000–15,000 (one-time)
• Year 1 total: €18,188–25,188
• From Year 2: €10,188/year

My take: Pro only makes sense if you actually need the specific Pro features. For pure e-commerce retailers without B2B or manufacturing, Business is sufficient in 95% of cases. Ask yourself: "Which specific feature do I need that's only in Pro?" If you don't have a clear answer, stay with Business.

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What's Included in ALL Plans?

Before we talk about differences, we should acknowledge the commonalities. This is where Xentral's strength compared to many competitors becomes clear:

Unlimited users: Whether Launch or Pro - you can add as many employees to the system as you like without paying extra. With Salesforce, Dynamics, or many other providers, each additional user costs €50–150 per month. With a 10-person team, that's a saving of €500–1,500 - every month.

Cloud hosting included: You don't need your own servers, no IT infrastructure, no admin to roll out updates. Xentral runs in the cloud, is accessible from anywhere, and is updated automatically.

Updates at no extra charge: New features, bug fixes, security updates - all included. You always have the latest version without upgrade costs like on-premise software.

Academy & Help Centre: Xentral offers a comprehensive learning platform with videos, guides, and documentation. The Xentral Academy and the Xentral Help Centre answer many standard questions without needing to contact support.

Basic support: Email support is included in all plans. Response times vary by plan, but you're never on your own.

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The True Total Cost of Ownership (TCO) of a Xentral Implementation

TCO stands for "Total Cost of Ownership" - the total costs over a defined period. For realistic planning, you should consider at least 3 years.

TCO Components in Detail

1. License costs (paid directly to Xentral)

The monthly fees are the simplest part. Multiply the monthly price by 12 (or use the annual price with annual billing) and project forward.

2. Implementation costs (one-time)

This is where it gets interesting. Depending on whether you book the Xentral onboarding or engage a partner like me, costs vary considerably:

3. Indirect costs (often overlooked)

These costs don't appear on any invoice, but they're real:

• Internal project time: Who coordinates the project on your side? Expect 40–80 hours.
• Onboarding period: 2–4 weeks per employee until full productivity is restored.
• Data cleansing: Before migrating, your data needs to be clean. This takes time.
• Parallel operation: You may run two systems simultaneously - double the effort.

4. Ongoing costs (after go-live)

• Support/maintenance: Either in-house or through a partner.
• Further development: New Flows, additional integrations, customisations.
• Training new employees: Every new team member needs to be onboarded.

TCO Example Calculation (3 years, Starter plan)

TCO per month: approx. €682 (averaged over 3 years)

This is significantly more than the pure license price of €349 - but still a fraction of what comparable systems like SAP Business One or Dynamics 365 would cost.

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ROI Calculation: Is Xentral Worth It?

Costs are one thing - value is another. Here's a method for calculating your return on investment.

Typical Areas of Savings

1. Time savings through automation

• Order processing: 3–5 minutes per order
• Shipping management: 2–4 minutes per shipment
• DATEV export: 2–4 hours per month
• Inventory reconciliation: 30–60 minutes per day

2. Error reduction

• Fewer mis-shipments (cost: approx. €30–50 per error)
• No forgotten invoices
• Accurate stock data (no overselling)

3. Scaling without additional costs

• More orders without more staff
• New channels without additional effort

ROI Example Calculation

Assumptions:

• 800 orders per month
• Internal hourly rate: €25
• Current situation: manual processes

Savings through Xentral:

Xentral costs (Business plan):

• License: €649
• Pro-rated setup: €200 (€8,000 / 40 months)
• Support/maintenance: €150
• Total: €999/month

ROI: (2,600 - 999) / 999 = 160% Return on Investment

This means: for every euro you invest in Xentral, you get back €2.60 in value.

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Real-World Example: What Does a Typical Project Cost?

Here's an anonymised example from my practice:

Client: Online retailer for home textiles Starting situation: Billbee + Excel, 600 orders/month, Shopify + Amazon Goal: Professionalisation, automation, DATEV integration

Project costs:

Plus: Xentral Business license (€649/month)

Results after 6 months:

• 15 hours of time saved per week
• No more DATEV errors
• Scaling to 900 orders/month without additional headcount

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Hidden Costs That Are Often Overlooked

From my experience, these are the most common "surprises":

1. Exceeding the Order Quota

Each plan includes a certain number of orders. If you exceed this, you pay per additional order. This can add up quickly, especially during high-revenue months.

Tip: Monitor your volume monthly. If you regularly exceed 80% of your quota, an upgrade is often cheaper than per-order billing.

2. External Integrations

Not all systems can be connected using standard interfaces. Niche shop systems, industry-specific software, or legacy systems often require custom development.

Tip: Clarify before signing a contract whether all your systems are supported. Ask about "Connect" vs. "Classic" vs. "API".

3. Training Effort

Xentral is powerful - but also complex. Onboarding new employees takes time. And when the "Xentral experts" are sick or leave, the know-how suddenly disappears.

Tip: Invest in thorough documentation of your processes. It costs time once, but saves considerably in the long run.

4. Data Quality

"Garbage in, garbage out" - if your master data is chaotic, Xentral won't magically fix it. Data cleansing before migration is often more labour-intensive than expected.

Tip: Start data cleansing 4–6 weeks before your planned go-live date. Eliminate duplicates, fill in missing fields, and standardise formats.

5. Change Management

Don't underestimate the human factor. Employees who have worked with "the old system" for years need time and persuasion to make the switch.

Tip: Involve key users early, communicate the benefits clearly, and allow sufficient time for the transition.

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Frequently Asked Questions About Xentral Costs

Can I switch plans later?

Yes, upgrades are possible at any time and are billed on a pro-rated basis. Downgrades are usually only possible at the end of the current contract term. If you're uncertain, start one tier lower and upgrade when needed.

Is there a free trial period?

Yes, Xentral offers 14 days free and without obligation. No credit card required, no automatic subscription. Use this time to get familiar with the interface and test basic functions.

What happens if I cancel?

You can export your data (CSV, API). After the contract ends, the account is deactivated, and data is deleted after a grace period. Plan sufficient time for an orderly migration to another system.

Are the prices net or gross?

All Xentral prices are net prices, excluding applicable VAT (19% in Germany, 20% in Austria). B2B customers can reclaim VAT as input tax.

Are there discounts for startups or non-profit organisations?

Xentral occasionally offers special terms. Ask the sales team directly about current programmes. Better conditions are sometimes also available through partners.

Can I cancel on a monthly basis?

This depends on the chosen billing model. With monthly billing, the notice period is shorter (usually 1–3 months); with annual billing, you're committed for the year. The exact terms are stated in the contract.

What does support cost separately?

Basic support (email) is included in all plans. For faster response times or phone support, there are premium options. Alternatively, you can engage a partner with an SLA agreement.

Is Xentral worth it for my small business?

It depends on your requirements. If you have fewer than 100 orders per month and no complex processes, Billbee or a similar entry-level solution is often the better (and cheaper) choice. From around 300–500 orders per month, Xentral becomes interesting.

Can I book individual modules separately?

Some modules (POS, Analytics Plus) can be booked separately. However, core functions are tied to plan tiers. You cannot buy "Flows only" without having Business.

What about hidden price increases?

Xentral reserves the right to adjust prices but must provide notice. In practice, there have been moderate increases in recent years. Long-term contracts often include price guarantees.

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Conclusion: What Xentral Really Costs

Let's summarise the key points:

The license costs are transparent: Launch from €99, Starter from €349, Business from €649, Pro from €849 - each per month with annual billing.

The total costs are higher: expect 1.5 to 2 times the pure license costs once you include setup, training, and ongoing support.

The ROI is positive in most cases: The time savings through automation, error reduction, and scaling potential typically outweigh the investment considerably.

For most e-commerce SMEs with €500k to €5M in revenue, the Starter or Business plan is the right choice. Launch is for true startups, Pro for specific requirements.

My recommendation: Try Xentral free for 14 days to get a feel for the system. Then talk to a partner (e.g., me) about your specific requirements. A good consulting conversation will ultimately save you more money than it costs.

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Related Articles

• Xentral vs. Billbee in detail – Direct comparison
• Xentral Flows Guide – More on automation
• Xentral Shopify Integration – What does the shop connection cost?
• ERP selection for SMEs – Xentral vs. SAP vs. others

Next Steps

• Book a free initial consultation - We'll find the right plan for you
• View my Xentral services